Frequently asked questions

Good questions. Clear answers.

What is included in a pillow pack?

Choose 1, 2 or 3 complete Nexool pillows. Each pillow includes a removable cooling cover. A cart quantity of 1 means one selected pack.

How do bundle savings work?

The 2-pillow pack saves 10% and the 3-pillow pack saves 15% compared with buying the same number individually. Savings are built into the pack price; no code is needed.

How do I care for my pillow?

Remove the outer cover and follow its care label. Do not machine-wash the foam core. Let the components dry fully before use, and allow the pillow to expand after unpacking.

When is shipping free?

Standard shipping is free to supported destinations on orders over US$50 after discounts and before taxes. Other rates and delivery estimates are shown at checkout.

Can I return my pillow?

Contact us within 30 days of delivery to arrange a return under the Nexool pillow money-back guarantee. Read the return details.

What guarantee comes with the Red Light Wrist Wrap?

The Nexool Red Light Wrist Wrap has a 90-day money-back offer from delivery for your first order of this product, with one refund per customer. Contact us before returning it. The original Nexool Ergonomic Cervical Pillow keeps its separate 30-day guarantee. Read the product-specific return details.

How do I contact Nexool?

Email contact@nexool.shop, or use our contact form. Include your order number if your question is about an existing order.