Returns & guarantees

Time to find your comfort zone.

Our pillow guarantee

Try your Nexool Ergonomic Cervical Pillow at home. If it is not the right fit, contact contact@nexool.shop within 30 days of delivery with your order number to arrange a return under our money-back guarantee.

Nexool Red Light Wrist Wrap: 90-day money-back offer

Try your Nexool Red Light Wrist Wrap at home. If it is not right for you, contact contact@nexool.shop within 90 days of delivery with your order number to arrange a return under this product's money-back offer.

This offer applies to your first order of the Nexool Red Light Wrist Wrap, with one refund per customer. Contact us before sending anything back and follow the return process below.

How to arrange a return

1. Email us with your order number and the item you would like to return.
2. We will provide return instructions and confirm return arrangements before you send anything back.
3. Once your return is received and checked, we will issue your refund to the original payment method. Your payment provider may take additional time to post the refund.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us so we can help. Include your order number and a description of the problem.

The 30-day comfort guarantee applies to the Nexool Ergonomic Cervical Pillow. The 90-day money-back offer applies to the Nexool Red Light Wrist Wrap under the conditions above. For other products, contact us about available return arrangements. Your mandatory consumer rights are not affected.